Spinner Khela Terms & Conditions – Complete Terms of Use

Spinner Khela (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service provider. These Terms and Conditions ("Terms") govern the relationship between Spinner Khela and all its users ("Members").

These Terms & Conditions apply to all services provided through Spinner Khela's website, mobile app, desktop app, and any other digital platform. Our Privacy Policy and Responsible Gaming guidelines are also considered part of these Terms.

• Spinner Khela reserves the right to modify these Terms & Conditions at any time.
• Any changes will be communicated via a notice posted on the platform.
• Continued use of the Platform following any changes will be considered acceptance of the updated terms.
• If any part of the Terms is unclear, please contact our support team.

To open an account on Spinner Khela, you must register with accurate and truthful information. Each individual may hold only one account.

• One Account Policy: Creating multiple accounts will be treated as a breach of these terms, and all associated accounts will be closed.
• Accurate Information: Your name, phone number, date of birth, and all other details must be accurate and your own.
• KYC Verification: Identity verification via national ID card or passport may be required before a withdrawal is processed.
• Password Security: You are responsible for keeping your account password confidential. It must not be shared with anyone.
• Information Updates: Update your information immediately if any details change.

Spinner Khela reserves the right to verify any account. Accounts may be temporarily restricted if verification remains incomplete.

Spinner Khela supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. All transactions are conducted in Bangladeshi Taka (BDT).

Deposit Terms:

• The minimum deposit amount will be stated on the platform and is subject to change.
• The payment method used for deposits must match the method used for withdrawals.
• Deposits from third-party accounts are not accepted.

Withdrawal Terms:

• KYC verification must be completed before any withdrawal can be processed.
• Standard withdrawals are processed within 15–30 minutes.
• Withdrawals above applicable limits may be subject to additional verification.
• Winnings derived from bonuses may only be withdrawn after the applicable wagering requirements have been met.
• Spinner Khela reserves the right to place a hold on withdrawals in cases of suspicious transactions.

All games at Spinner Khela are conducted fairly and transparently. Every game runs on internationally recognized RNG (Random Number Generator) technology and is verified by third-party auditors.

• Game outcomes are entirely random and cannot be predicted or controlled by any party in advance.
• If your internet connection drops during a game, your game state is automatically saved.
• In the event of any dispute regarding a game outcome, Spinner Khela's server logs shall serve as the final and definitive record.
• If a technical error occurs during a live game, the round may be voided and all bets refunded.

Spinner Khela works with world-class providers, and the RTP information for every game is published transparently.

Spinner Khela strives to deliver the highest quality of service; however, we are not liable in the following cases:

• If a game or bet is affected by internet connectivity issues.
• Service disruptions caused by technical faults on the part of third-party game providers.
• Losses resulting from unforeseen technical failures, server downtime, or force majeure events.
• Losses incurred by third parties as a result of your own disclosure of your password or account credentials.

In all circumstances, Spinner Khela's maximum liability shall be limited to the amount deposited by the member in relation to that specific incident.

If you have a complaint or dispute, please follow the process outlined below:

1. Step One: Contact our customer support via live chat or email. The majority of issues are resolved at this stage.
2. Step Two: If the support team is unable to resolve the issue, it will be escalated to senior management.
3. Step Three: Mediation through an independent third party, subject to mutual agreement by both parties.

Complaints must be submitted within 30 days of the incident. Server logs will be considered final evidence in all disputes. Funds related to an ongoing dispute may be held until the matter is resolved.

If you have any questions about these Terms or anything else related to Spinner Khela, please get in touch:

• Email: support@spinnerkhela.app
• Live Chat: Available 24/7 on the website or app
• Language: Support available in Bengali and English
• Response Time: Typically 2–5 minutes via live chat, within 24 hours by email