Spinner Khela | Privacy Policy and How We Protect Your Data

1

Introduction – Why We Follow This Policy

Spinner Khela believes that every individual should have full control over their own personal data. This belief is the foundation of our privacy policy. We want you to know exactly which of your data is being collected, why, and how – every time you use Spinner Khela.

We understand that many people in Bangladesh have concerns about the safety of their information online — worrying that their phone number, name, or transaction details may end up somewhere they didn't intend. Spinner Khela is committed to putting those concerns to rest.

In this Privacy Policy, you will find:

What types of information we collect and why.
Where your data is stored and how long it is retained.
When and with whom your data may be shared.
What measures we have taken to protect your data.
What rights you have regarding your personal data.

✅

Spinner Khela never sells your data and does not use it for advertising purposes without your consent.

2

What information we collect

Spinner Khela only collects the data necessary to operate the platform effectively. Collecting excessive or unnecessary information goes against our policy.

Registration & Identity Information:

Full name, date of birth & gender.
Phone number and email address.
Permanent address (for verification purposes).
National ID or passport number (for KYC verification).

Financial Information:

Deposit & withdrawal history.
BKash/Nagad/Rocket account number (for payment processing).
Transaction date, time & amount.

Technical information (collected automatically):

Data type	Why It's Collected
IP address	Security & fraud prevention
Device type and OS	Platform Optimisation
Browser information	Ensuring compatibility
Login time & session data	Account Security
Gaming activity logs	Dispute Resolution & Audit

3

How Your Data Is Used

Spinner Khela uses your data for specific, defined purposes only. It is never used beyond those approved purposes.

📥

Data Collection

During Registration & Use

🔐

Encryption

256-bit SSL Protection

🏦

Secure Servers

International-Standard Data Centers

✅

Authorized Use

For designated purposes only

Purposes for which your data is used:

Account management: Login, password reset, and account security.
Payment Processing: Ensuring deposits and withdrawals are processed correctly.
Identity Verification: Completing the KYC process and preventing fraud.
Gaming Services: To deliver a personalized gaming experience.
Customer Support: Resolving your issues quickly and effectively.
Promotions: Sending you relevant offers based on your preferences (subject to your consent).
Legal obligations: To meet regulatory requirements.
Platform Improvement: Analyzing usage patterns to improve our services.

💡

If you no longer wish to receive marketing emails or SMS, you can opt out at any time from your account settings.

4

Data Sharing – With Whom and Why

Spinner Khela never sells your data to third parties. However, we do share limited data with certain partners as necessary to operate our services.

Payment processors (bKash, Nagad, Rocket): Only the financial information strictly necessary to process transactions.
Game Provider: Minimum data required to operate gaming services (account ID, bet details).
KYC Verification Service: To verify your identity.
Legal Authorities: By court order or valid request from a regulatory authority.
Cybersecurity Service: To prevent fraud and hacking.

⚠️

All parties listed above are contractually bound to uphold Spinner Khela's privacy standards and may not use your data for any other purpose.

Spinner Khela does not share your personal data with business partners or advertising companies.

5

Cookie Policy – What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. Spinner Khela uses various types of cookies to improve your experience on the platform.

Cookie Types	Purpose	Duration
Essential Cookies	Login Sessions, Security Tokens	Deleted at End of Session
Functional cookies	Language preference, theme settings	1 Year
Analytics cookies	Site Usage Statistics	30 days
Marketing Cookies	Showing Relevant Offers	Until consent is withdrawn

You can manage cookies through your browser settings. However, disabling essential cookies may prevent Spinner Khela from functioning properly.

ℹ️

Separate consent is obtained for marketing cookies. You can set your preferences in the cookie banner at the bottom of the page.

6

Data protection methods

Spinner Khela follows the highest industry standards to protect your data. Our security measures operate on multiple layers:

256-bit SSL Encryption: All communications are encrypted and cannot be read by third parties.
Two-Factor Authentication (2FA): An additional layer of security at login.
Secure Data Centers: Data stored in ISO 27001 certified data centers.
Regular security audits: Regular testing by third-party security experts.
Access Control: Only authorized personnel have access to specific data.
Data Minimization: Our policy of collecting only what is necessary.
Auto Logout: Idle sessions are automatically terminated.
Data Backup: Data is regularly backed up and a disaster recovery plan is in place.

🔐

In the event of a security breach that may affect your data, we are required to notify you within 72 hours.

7

Your Data Rights

Spinner Khela believes your data belongs to you. We fully respect the following rights:

👁️

Right to Access

You can request to view all the information we hold about you at any time. Submit a request to our support team and we'll provide the full details within 30 days.

✏️

Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction — through your account settings or by contacting support.

🗑️

Right to Erasure

You may request deletion of your data under certain circumstances. However, some data may need to be retained for a specific period due to legal obligations.

🚫

Right to Restriction of Processing

You can request that your data be used only for specific purposes — for example, opting out of marketing communications.

📦

Right to Data Portability

You can receive your data in a readable format (CSV or JSON), which can be useful for transferring to another platform.

✋

Right to Object

You may object to specific uses of your data. Any objection to its use for marketing purposes will be acted on immediately.

📩

To exercise any of the rights listed above, email us at support@spinnerkhela.app or reach out via live chat. We will respond within 30 days.

8

Protection of Children's & Minors' Data

🔞

Spinner Khela is strictly for users aged 18 and above. No one under the age of 18 is permitted to use the platform.

We do not knowingly collect data from minors. Should we become aware that any such data has been collected, it will be deleted immediately and the associated account will be closed.

If parents suspect their child is using Spinner Khela, please contact our support team immediately.

9

Privacy Policy Updates

Spinner Khela may update this Privacy Policy from time to time. When changes are made:

A notice will be posted on the platform at least 7 days before any changes take effect.
You will be notified of significant changes via email or SMS.
The date of any changes will be shown in the "Last Updated" section at the top of this page.
Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you do not agree to the updated policy, you may close your account. Please withdraw your balance before doing so.

10

Contact – For Privacy-Related Enquiries

For any privacy-related questions, requests, or concerns, please contact our Data Privacy Team:

Email: privacy@spinnerkhela.app
General Support: support@spinnerkhela.app
Live Chat: Available 24/7 on the website or app
Response Time: Privacy-related requests are responded to within a maximum of 30 days.

🤝

Your privacy is our top priority. Feel free to reach out to us with any concerns at any time.

Spinner Khela Privacy Policy – Our Commitment to Protecting Your Data

Why Your Data Is Safe with Spinner Khela

Your data is protected – join Spinner Khela with complete peace of mind!